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If you read last week’s Bar Raiser Blog then you are waiting to see how the manager of the hotel handled my situation and how she picked up the customer service ball that her staff badly dropped. If you have not read that post you can click HERE and it will take you to it before you read on. As you do read on my goal is to show you how one manager/leader took charge and is determined to never let the situation that happened to me happen again. My goal is to also show how you can apply the same basic principles to your business.
Here is the hotel manager’s response to my not so flattering email to her…
Doing It Alone
By Jeff Earlywine It has been said it takes a village to raise a child, it also takes a team to run a successful business. The following is a humorous story that shows the importance of having a team around you to help you build a successful business. A man was injured at work and put the following narrative on his medical insurance claim: I was hired to repair a chimney at a five story building. When I was finished with the repairs, I had about 500 pounds of bricks left over. Since I did not want to carry those bricks down by hand, I decided to hoist them down in a bucket. About eighteen months ago I began to notice something. Every successful people that I was studying has a daily routine - and it always seems to start in the morning. When I noticed this I developed one for myself. Mine is below and is in an outline format - and the bullet points are personal in nature to me.
I challenge you to develop your own daily routine. Use mine as a model if you like. Daily Routine For Complete Success Train your body to jump out of bed in the morning
How To Make The Right Decision Every time
By Jeff Earlywine I work with clients all over the world. I find many common denominators regardless if the business is in a rural area, major city, or 3rd World country. One of the most common is decision making. Some people just have a hard time making decisions, or if they do then pulling the trigger on it. Why? Do you know of a great idea that will make you and your organization better? Have you been meaning to implement it, but just haven't done it . . . yet? What are you waiting for? Paul Tournier observed, "The greatest tragedy in life is that most people spend their entire lives indefinitely preparing to live." |
