Here are some Facebook features and how to use them for marketing your business:
Are You Crushing Your Competition
“Measurements of customer’s satisfaction”
By Jeff Earlywine
Most companies say they believe in great customer service, but few set up a system to insure that they provide it and achieve customer satisfaction. Delivering great customer service takes both understanding what your customers want and a way to see that they receive it.
It’s widely accepted that it is at least five times more profitable to sell to an existing customer than to find a new customer. More important, the difference between satisfied customers and Raving Fan customers can make a big difference in customer repeat business and your profits.
I work with clients from all over the country and almost all of them have one thing in common. Well… they all do sell something, they all do have to file a tax turn and they all have employees – but the one thing I am referring to that many struggle with is a marketing plan. Most business owners that I have come in contact with over the years don’t develop a “marketing plan,” they just shoot from the hip on what sounds good or where the “idea winds” happen to blow them. But I can tell you, the ones that do take the time to develop a marketing plan seem to have much greater success. So… is creating a marketing plan hard?
It really is not. Yes, you can get bogged down in all the details and you could buy a dozen or more books on how do to this but in this article I will give you a simple P.L.A.N. to create your own marketing plan.
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